Refund policy

RETURN & REFUND POLICY

At Juvinam, your satisfaction is our priority. We are committed to ensuring that you are completely happy with your purchase. If you are not satisfied, our return and refund policy is designed to make the process as seamless as possible.


1. Eligibility for Returns

  • Return Window: Products may be returned within 10 days from the date of delivery.
  • Condition of Products: To be eligible for a return, the product must be:
    • Unopened, unused, and in its original packaging.
    • Accompanied by proof of purchase (e.g., order confirmation or receipt).
  • Exceptions: Opened or used products, as well as products damaged after delivery, are not eligible for returns unless they are defective.


2. Steps to Request a Return

  • Contact Us: Reach out to our customer support team at contact@juvinam.com with your order details.
  • Approval: Once your return request is approved, we will provide you with a return authorization and instructions.
  • Shipping: Pack the product securely and ship it to the address provided by our team. Return shipping costs are the responsibility of the customer unless the product is defective or incorrect.


3. Refund Policy

  • Processing Time: Once we receive the returned product and verify its condition, we will process your refund within 7–10 business days.
  • Refund Method: Refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for the refund to reflect in your account, depending on your bank or payment provider.
  • Partial Refunds: In some cases, partial refunds may be issued for products returned in less than perfect condition (e.g., damaged during return shipping).


4. Defective or Incorrect Products

  • If you receive a defective or incorrect product, please notify us within 7 days of delivery.
  • We will arrange a replacement or refund at no additional cost, including shipping fees.


5. Non-Returnable Items

  • Gift cards and promotional items are non-returnable.
  • Final sale or clearance items cannot be returned.


6. Customer Support

For questions about returns or refunds, please contact us at: contact@juvinam.com

7. Note

Juvinam reserves the right to refuse returns or refunds for any reason not outlined in this policy. By purchasing from us, you agree to this policy.


Thank you for choosing Juvinam!